At Niche, we carefully package every order to ensure your purchase arrives safely and in excellent condition.

Australia-Wide Shipping

Niche currently offers shipping Australia-wide using Australia Post.

Shipping costs are calculated at checkout based on the items in your order and your delivery address.

Once your order has been dispatched, you will receive tracking information where tracking is available.

Processing Your Order

We aim to process and dispatch orders within 2–5 business days.

During busy periods, sales or promotional events, processing times may occasionally take a little longer. If there is a significant delay with your order, we will contact you.

Please note that order processing time is separate from the delivery time once your order has been dispatched.

Delivery Times

Delivery times vary depending on your location and Australia Post’s delivery network.

Any delivery timeframes provided at checkout or by Australia Post are estimates and are not guaranteed.

Occasional delays may occur due to circumstances outside our control, including weather, public holidays, peak periods or other postal delays.

Tracking

Once your order has been dispatched, tracking details will be provided where available.

You can use your tracking number to follow your parcel through Australia Post.

Delivery Address

Please ensure your delivery address is correct before completing your order.

If an incorrect or incomplete address is provided and the parcel needs to be redirected or re-sent, additional postage costs may apply.

Damaged Orders

We take care when packaging your order. If your parcel arrives damaged, please contact Niche as soon as possible and provide photographs of the item, packaging and any visible damage.

We will assess the issue and work with you and Australia Post to resolve it.

Missing or Delayed Orders

If your order has not arrived within a reasonable timeframe, please contact us with your order details and tracking information.

We will assist you in following up with Australia Post and, where appropriate, lodge an enquiry regarding the parcel.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

Our products come with consumer guarantees that cannot be excluded under Australian law.

If a product is faulty, damaged, does not match its description or otherwise fails to meet the consumer guarantees, you may be entitled to a repair, replacement or refund depending on the circumstances.

For information about returns and change-of-mind purchases, please see our Returns & Refunds Policy.